Here are the most common
questions you have asked us

Please reach out to us at any time if you have more

Contact Us

Is this an Escape game?

Similar to escape games, Outscape’s concept is based on solving fun challenges & puzzles through teamwork. This time however, city streets & museums are the game area and real-life landmarks are the props. The games have large multiplayer capacity, use augmented reality & other cool digital tech features and last for two hours, unlike typical escape room experiences.

Can I change or cancel my booking?

Bookings are not refundable as this is a live experience. However, you can always change the date of your game as many times as you need or even switch games, free of charge, provided you give us a day’s notice.

If you wish to add more people to your booking, you can do this at any time.

To make any amendments, just contact us and we will be delighted to help!

What is the maximum group size?

There is no limit to the number of players that can participate in a single game. Outscape games are played over large areas and are cleverly designed to handle multiple teams and avoid uncomfortable clustering.

What time should we show up and where?

Aim to show up at the game's designated location 15' before schedule. The exact meeting point will be sent to you by email once your booking is confirmed. If you arrive late, we will do our best to adjust but we may have to shorten the length of your game.

Yes, you can enjoy our games even when it’s dark!

All ages from 11+ are equally likely to enjoy the game.

You can always bring younger children with you if you feel they will not mind being on foot for 2 hours. We will not charge for their participation as some of the puzzles might be too advanced for their age.

Please note that players under 18 must be accompanied by an adult.

People love our outdoor games even when it rains. There are plenty of spots in the game area where you can find shelter if it rains hard but it might be wise to bring an umbrella.

If you are still concerned about the weather, we got you covered! Given a day’s notice, you can always postpone for another time or switch to our indoor game at no cost.

The game involves walking and exploring the city or its museums so we recommend shoes and clothes that you find comfortable.

You don’t need to bring anything with you, our Games Masters will provide all necessary devices.

As we do not have any free storage capacity, we would recommend that you show up at the game only with items that you are happy to carry with you. If you must bring other items, you can always use nearby locker facilities or cloakrooms for a small fee. Please enquire with us if you would like any suggestions or help.

You are absolutely free to bring pets to any of our outdoor games! Please note, of course, that you will be solely responsible for them.

Pets are not permitted in our indoor games due to museum policy restrictions.

If you wish to start or end the game at a nearby venue (such as an office, bar or restaurant), please enquire with us and we will do our best to accommodate.

As our games are played outdoors or in large indoor spaces, risk of transmission is low. At the same time, as a matter of principle, we always ensure to maintain very high sanitation standards and our gear is disinfected thoroughly before and after a game. In addition, we strictly observe current rules set by the authorities.

Please note that Outscape Games and its staff cannot be held responsible for the compliance of individual players to government rules or in case one or more players contract COVID19 on the day of their game.

Sign up to our newsletter to hear about news and offers